Terms of Service

By accessing or using CXMentor ("Platform," "Service"), you agree to be legally bound by these Terms of Service ("Terms") and our Privacy Policy. These Terms constitute a binding agreement under the Indian Contract Act, 1872.

If you do not agree to these Terms, you must not register, access, or use the Platform. Continuing to use the Platform after any update to these Terms constitutes acceptance of the revised Terms.

You may use CXMentor only if you:

• Are at least 16 years of age
• Have the legal capacity to enter into a binding contract under Indian law
• Are a genuine student, working professional applying as a mentor, or authorised representative of an educational institution
• Are not prohibited from using the Platform under any applicable law

By registering, you represent and warrant that all of the above are true.

• You must provide accurate, complete, and current information at registration
• You are solely responsible for maintaining the confidentiality of your login credentials
• You must notify us immediately at support@cxmentor.in if you discover any unauthorised access to your account
• One person may not create or maintain multiple accounts
• Accounts are non-transferable. You may not share your account with or transfer it to another person

CXMentor is a session-based mentorship booking platform that connects college students and early-career professionals with industry mentors for career guidance, skill development, and placement readiness.

CXMentor is not and should not be treated as:

• A job placement agency or recruitment service
• An employment guarantee programme
• An academic tutoring or coaching platform
• A course or certification platform

We do not guarantee any specific career outcome, salary increase, or placement as a result of using the Platform.

• Sessions are booked using CXMentor Credits purchased through Razorpay
• The INR value per credit is displayed at checkout and may change with 7 days' advance notice
• Credits do not expire within 12 months of purchase
• Credits have no cash value and cannot be transferred between accounts
• All payments are processed by Razorpay and subject to Razorpay's terms and applicable banking regulations

• Student cancellation more than 24 hours before the session: Full credit refund
• Student cancellation less than 24 hours before the session: No refund — the mentor's time slot is reserved and the mentor is compensated
• Mentor cancellation: Full credit refund to the student; repeated cancellations may result in mentor account suspension
• Refund of unused credits to original payment method: Available for credits unused within 30 days of purchase. Submit a request to support@cxmentor.in
• Credits that have been used to book sessions are non-refundable

Refunds to original payment methods are subject to the Consumer Protection Act, 2019 and applicable RBI guidelines. Processing time is 5–7 business days.

By registering as a mentor, you agree to:

• Provide genuine, experience-based career guidance within your area of expertise
• Not solicit students for paid services, courses, or coaching outside the CXMentor platform
• Not share or request personal contact information (phone, personal email, social media) for off-platform communication
• Attend booked sessions punctually or provide at least 24 hours' notice to cancel
• Not provide academic tutoring, assignment help, or examination coaching — the platform is for career mentorship only
• Maintain professional conduct and respectful communication at all times

As a student, you agree to:

• Use mentorship sessions for genuine career development purposes only
• Not record, distribute, or commercially exploit session content without the mentor's explicit written consent
• Treat mentors with respect and professionalism
• Attend booked sessions or cancel within the permitted window
• Not misrepresent your background, credentials, or intent during applications

All users are prohibited from:

• Impersonating any person or entity
• Using the Platform for solicitation, unsolicited marketing, or commercial purposes unrelated to legitimate mentorship
• Attempting to reverse-engineer, scrape, or otherwise extract data from the Platform
• Sharing login credentials with any other person
• Uploading content that is defamatory, obscene, harassing, or in violation of any applicable Indian law
• Attempting to circumvent payment systems or use fraudulent payment methods
• Using automated bots, scripts, or tools to access the Platform without our express written consent

Violations may result in immediate account suspension, permanent ban, and legal action where applicable.

CXMentor may generate session transcripts using speech recognition technology. With your in-session consent, these transcripts may be processed by AI to create session summaries and skill insights.

• Transcript capture can be disabled at any time within the session interface
• Transcript data is used to generate summaries for your personal record and for platform improvement in anonymised form
• Transcripts are not shared with third parties except as described in our Privacy Policy
• Session recordings are not retained; only text transcripts and AI-derived summaries are stored

• The CXMentor platform, branding, user interface, and original content are owned by us and protected under applicable Indian intellectual property laws
• Career insights, materials, and guidance shared by mentors in sessions remain the intellectual property of the mentor
• We grant you a limited, non-exclusive, non-transferable licence to access and use the Platform for its intended purpose only
• You may not reproduce, distribute, or create derivative works from any Platform content without our written permission

• CXMentor is provided on an "as is" and "as available" basis without warranties of any kind, express or implied
• We do not warrant uninterrupted or error-free operation of the Platform
• We do not guarantee the accuracy of mentor profiles, credentials, or any career-related advice given during sessions
• Mentor conduct and session quality are the responsibility of the individual mentor. We curate and review mentors but cannot be held liable for advice given in individual sessions

To the maximum extent permitted under applicable Indian law, CXMentor's aggregate liability to you for any claim arising out of or related to these Terms or your use of the Platform shall not exceed the value of credits you purchased in the 3 months immediately preceding the event giving rise to the claim.

We shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, data, or goodwill, even if we have been advised of the possibility of such damages.

You agree to indemnify, defend, and hold harmless CXMentor and its officers, employees, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your violation of these Terms, your use or misuse of the Platform, or your infringement of any third-party rights.

These Terms are governed by and construed in accordance with the laws of India.

In the event of any dispute, the parties shall first attempt resolution through good-faith negotiation for a period of 30 days. If unresolved, disputes shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996, with the seat of arbitration in India and proceedings conducted in English.

The courts of India shall have exclusive jurisdiction over matters not subject to arbitration.

We reserve the right to update these Terms at any time. For material changes, we will provide at least 7 days' notice via email and an in-platform notification before the updated Terms take effect. If you do not agree to the updated Terms, you must stop using the Platform before the effective date.