Cookie Policy
What we store in your browser and why.
Last updated: June 23, 2026
1. Overview
This Cookie Policy explains how CXMentor uses cookies and similar browser storage technologies when you use our platform at cxmentor.in. We aim to use the minimum storage necessary to operate the service securely.
CXMentor does not use advertising cookies, tracking pixels, or third-party marketing SDKs. We do not build behavioural advertising profiles.
2. What Are Cookies?
Cookies are small text files placed on your device by a website. They allow the site to remember your preferences and actions across sessions. Alongside traditional cookies, modern web applications also use localStorage and sessionStorage — browser mechanisms that work similarly but are never sent to the server automatically.
3. Storage We Use
Essential — Authentication (localStorage)
We store your authentication tokens (accessToken and refreshToken) in your browser's localStorage under the key cm-auth. These are strictly necessary — without them, you cannot stay logged in.
- Purpose: Authenticate your requests to the CXMentor API
- Data stored: Encrypted JWT tokens containing your user ID and role
- Expires: Access token expires after 15 minutes; refresh token after 7 days
- Can be disabled: No — disabling localStorage would prevent login
Essential — Admin Auth (localStorage)
Admin and CDC (Career Development Cell) portal sessions are stored separately under the keys cm-admin and cm-cdc-auth. The same token-rotation mechanism applies.
Functional — Preferences (localStorage)
We may store lightweight preferences (such as theme, sidebar state, or last-viewed tab) to provide a consistent experience across page loads. This data contains no personally identifiable information.
- Purpose: Restore your last UI state between visits
- Can be cleared: Yes — clearing site data in your browser removes these
Third-Party — Razorpay Payment Iframe
When you purchase credits, Razorpay's payment checkout opens in an iframe or pop-up. Razorpay may set its own cookies to facilitate secure payment processing, fraud detection, and regulatory compliance. These cookies are governed by Razorpay's own Privacy Policy and are outside our control.
- Type: Third-party session cookies
- Purpose: Secure payment processing, fraud detection
- Duration: Session-scoped (cleared when you close the browser tab)
Analytics (if enabled)
We may use privacy-respecting analytics (such as anonymised server-side logging) to understand how users interact with the platform. If third-party analytics scripts are ever added, we will update this policy and, where required, obtain your consent before activating them.
At the time of this policy's last update, no third-party analytics cookies are active on cxmentor.in.
4. What We Don't Use
- Advertising or retargeting cookies
- Social media tracking pixels (Facebook, Instagram, LinkedIn, etc.)
- Cross-site tracking technologies
- Fingerprinting or device-identification techniques beyond standard server logs
5. How to Manage or Delete Stored Data
You can clear all CXMentor-stored data at any time through your browser settings. Note that clearing authentication tokens will sign you out.
Chrome
Settings → Privacy and security → Site settings → View permissions and data stored across sites → search "cxmentor.in" → Delete
Firefox
Settings → Privacy & Security → Cookies and Site Data → Manage Data → search "cxmentor.in" → Remove selected
Safari
Settings → Privacy → Manage Website Data → search "cxmentor.in" → Remove
Developer tools (all browsers)
Open DevTools (F12) → Application tab → Local Storage → select cxmentor.in → delete individual keys, or right-click → Clear
6. Changes to This Policy
We will update this Cookie Policy if we introduce new storage mechanisms or third-party services. Material changes will be communicated via email and an in-platform notice at least 7 days before they take effect.
7. Contact
For questions about how we use browser storage, contact us at: privacy@cxmentor.in